I tried to make a payment online, but was denied access to the payment screen. What should I do now?

There are a number of things that could have prevented a customer from making a payment. They are listed in order of most common occurrence as follows:

  • Failure to have an updated browser. Customers who have very old browsers are unable to utilize the pay online service. Using a newer version of Microsoft Internet Explorer or equivalent will solve that problem
  • Having an updated browser but not having the “browser settings” for the SSL protocol. The SSL protocol setting is needed to access the pay online service
  • Encountering a corporate firewall. Many customers try to pay online during the day from their work location during lunch time for example. The entity that they work for may have a corporate firewall setting that prevents them from making any payments online
  • Pop-Up blocking software that you are running is preventing the opening of the additional window necessary to link to the external website. You may be able to disable the Pop-Up blocker through a setting within your browser’s own options menu

Show All Answers

1. How is water and sewer service funded in Sterling Heights?
2. What are the costs associated with water and sewer service?
3. What are the reasons for the recent rate structure change?
4. How did the City come up with the new rate structure and why?
5. What are the features of the new rate structure for water and sewer service?
6. What are the benefits to the customer of the rate changes?
7. How do water and sewer rates in Sterling Heights compare to other cities in Macomb County?
8. Where is my water meter? Isn’t it that plastic box on the outside of my house?
9. My consumption is high. Could the meter be running fast, or was there an error in the reading?
10. How will automated meter reading benefit customers?
11. How can I expect my bill to change as a result of the new rate structure?
12. How do water and sewer bills compare to other household utility costs?
13. How much does it cost to perform basic water-using activities in my home?
14. What happens if I don’t pay my water bill? Will my water be shut off?
15. I’m selling my house and have been told that I need to get a final water bill. How do I go about this?
16. My water bill is much higher than normal. Why?
17. My neighbors have the same number of people and water their lawn as much as I do. How come my bill is higher?
18. Where can I get information on the water consumption history for my account?
19. If I pay my water bill online with my credit card, are there any additional credit card processing fees that I have to pay?
20. I tried to make a payment online, but was denied access to the payment screen. What should I do now?
21. What are the most significant ways to eliminate excessive water consumption?
22. What are some useful home maintenance ideas?