▼

About Your Government

Show All Answers

1. Do managers participate in local politics?

All managers who belong to ICMA are bound by its Code of Ethics, which states that every member of the Association shall refrain from all political activities that undermine public confidence in professional administrators and refrain from participation in the election of members of employing legislative body.

2. How many Americans live in communities that operate under council-manager government?

More than 89 million Americans live in communities that operate under council-manager government.

3. Is the form popular in large communities?

Yes. Out of 237 cities with greater than 100,000 residents, 141 use this form of government. In addition to Sterling Heights, other major cities using the council-manager system include:

Charlotte, NC
Dallas, TX
Las Vegas, NV
Oklahoma City, OK
Phoenix, AZ
San Antonio, TX
San Diego, CA.

4. Is this council-manager form of government used only in certain kinds of cities?

No. More than 3,400 cities operate under this form.

5. What else does ICMA’s Code of Ethics cover?

The Code specifies 12 ethical principles of personal and professional conduct, including dedication to the cause of good government. ICMA members believe in the effectiveness of representative democracy and the value of government services provided equitably to residents within a community. ICMA members also are committed to standards of honesty and integrity more vigorous than those required by the law.

6. What is ICMA?

ICMA has been the professional and education organization for administrators and assistant administrators serving cities, towns, counties other local governments and regional entities around the world. The purpose of ICMA is to create excellence in local governance by developing and fostering professional local government management worldwide.

7. What is the history of the council-manager form?

Born out of the progressive reform movement at the beginning of the 20th century, the council-manager system of local government is one of the few original American contributions to political theory. In 1908, Staunton, VA instituted the first position legally defining, by ordinance, the board authority and responsibility associated with today’s professional local government manager. Sumter, SC was the first city to adopt a charter incorporating the basic principles of council-manager in 1929. Westmount, Quebec, introduced the form to Canada in 1913. The first large city to adopt the plan was Dayton, OH, in 1914. The first counties to adopt it is in the 1930s were Arlington County,VA and Durham County and Robeson County, NC.

Since its establishment, the council-manager form has become the most popular form of government in the United State in communities with populations of 5,000 or greater. The form is also popular in Canada, Australia, the Netherlands, New Zealand, the United Kingdom, Honduras, Chile and Brazil. For more than 94 years, council-manager government has responded to the changing needs of citizens and their communities.

8. Where do managers get their experience?

Nearly 73% of managers surveyed by the International City / County Management Association (ICMA) have a master’s or a professional degree. Respondents indicated that they had spent an average of 17 years in the local government management profession.

▼

Application for Employment

Show All Answers

1. Can I come in to City Hall to complete an application?

No.  Applicants can only apply for open positions by visiting the Application for Employment page.

https://www.sterling-heights.net/1200/Employment-Opportunities

2. Can I submit a resume so that you will notify me when a position is available?

No. Because the City of Sterling Heights hires for so many different positions, it is not possible to continually accept applications for all of them. Applications are only accepted for current vacancies.

3. Can my application rank ever change?

Your rank may change as others on the eligibility list are hired, find other jobs, or lose interest. As a result, it is important to keep the Human Resources Office informed of any address or telephone number change so you may be reached at any time.

4. How do I apply for a job with the City of Sterling Heights?

Visit the Hiring Process section below to find out more about how to obtain a job with the City. For additional information, you may also call the Human Resources Office at 586-446-2315.

5. How can I find out about available job opportunities?

Position announcements are posted in the Current Job Openings section of the website. In addition, positions are advertised in the Macomb Daily / Source newspapers. When there is a vacancy in a specialized or technical field, every effort is made to reach these applicants through direct mail, various newspapers and trade journals, professional associations, and universities throughout the nation.

6. I did not score high enough on the exam to be considered, now what I can do?

You are encouraged to apply for other positions as they become available. Your status on one examination in no way affects applying for other positions.

7. I have been offered a position, what’s next?

You must complete a pre-employment, post offer physical examination and drug test at City expense. You will also be required to complete employment paperwork such as tax, insurance, retirement forms, etc. In addition, you will need to provide acceptable documentation to verify both identity and eligibility for employment in the U.S. as required by federal immigration law.

8. I passed the examination, now what happens?

After all testing is complete and each successful applicant’s score is calculated, you are placed on an eligibility list in a high to low rank order according to total score. Applicants are notified by mail as to their scores and rank on the list. The eligibility list is generally valid for a 2-year time period. If other vacancies occur before the list expires, the current top 3 applicants again will be considered by the department.

The Department Director has the right to choose from the top 3 applicants on the eligibility list. If you are in the top three, and a vacancy occurs, you will be considered for the opening. You may be required to interview with the department director for final selection.

9. Is there a residency requirement?

Yes, all full-time employees, if not residents of Macomb County and/or 20 miles of the City’s municipal boundaries at the time of appointment, must become residents within 6 months of the appointment and remain as such while employed by the City.

10. Is the City is an Equal Opportunity Employer?

The City practices nondiscrimination and discourages and prohibits discrimination against any person in recruitment, examination, appointment, training, promotion, retention, discipline, or any other aspect of personnel administration because of political opinions, affiliations, or because of race, religion, color, ethnic origin, marital status, height, weight, disability, or other non-merit factors. Discrimination on the basis of age, gender or physical disability is prohibited except where specific age, gender or physical requirements constitute a bona fide occupation qualification necessary to proper and efficient administration, or where state or federal law specify a minimum age requirement.

11. Is there a filing deadline for applications?

All full-time positions have a specific closing date on the announcement. It is important to note this information when applying in order to submit your application before the deadline. Some part-time positions are “open continuous” meaning applications will be accepted until a sufficient number of applications are received and the position is filled. In either case, it is best to return your application materials as soon as possible.

12. What happens to my application once it is submitted?

The information you provided on the application will be reviewed to determine whether or not you meet the minimum qualifications for the position as specified on the job announcement. Notices are mailed to all applicants indicating the acceptance or rejection of their application. If accepted, you will be notified of the type of test to be administered and the date, time, and location of the test.

13. What is an examination and why do I have to take one?

In accordance with the City’s Civil Service system, the term “examination” refers to the competitive testing process used to rank the applicants for each position. Depending on the position, the testing process may include any combination of a written exam, oral interview, keyboarding test, practical exam, physical agility, psychological, and a rating of past experience and training. Competitive testing determines each person’s qualification for the job, without regard to race, gender, age, disability, political affiliation, national origin, or religious beliefs. All applicants who meet the minimum qualifications are generally scheduled to take the test at the same time. However, a large number of applicants may require more than one testing session. You must appear for the test at the appointed date and time or your application will be disqualified from further consideration. You be notified by mail during each step of the testing process advising you of your status.

14. What is the City of Sterling Heights Civil Service System?

The Civil Service system requires that applicants obtain their jobs through a competitive testing process that may include any combination of a written exam, oral interview, keyboarding test, practical exam, physical agility, psychological, and a rating of past experience and training. Competitive testing determines each person’s qualification for the job, without regard to race, gender, age, disability, political affiliation, national origin, or religious beliefs.

15. What types of fringe benefits does the City offer?

The City offers an attractive salary and benefits package and has been recognized as one of the “Best Places to Work” by Crain’s Detroit Business magazine. The fringe benefits offered include medical, dental, disability and life insurance; pension plan; vacation, sick, and compensatory time; paid holidays, and longevity pay. Specific salary and benefit offerings are dependent on union contract.

16. What types of positions are available?

Positions within the City vary from custodian to librarian to police officer and everything in between. For a complete list of current job openings, look on the right side of this page for current Job Opportunities.

▼

Assessment Notice Information / Proposal A

Show All Answers

1. What is Proposal A?

Before Proposal A was approved by the Michigan voters on March 15, 1994, all property taxes in the state were based on Assessed Values (AV) which represent 50% of the true cash value (or market value) of all properties as of December 31st of the previous year. If the market value of your property is $186,000, then the assessed value of your property should be 50% of that market value or 93,000. After the county and state review the assessed values in each taxing jurisdiction they become State Equalized Values (SEV).

One of the most important changes that occurred with the passage of Proposal A was a limit placed on the percentage that property taxes can increase each year. This limitation was accomplished by creating a new term called “Taxable Value.” Taxable Value (TV) is defined as the lesser of a property’s SEV or “Capped Value.” A property’s Capped Value (CV) is defined as the previous year’s taxable value increased by the inflation rate or 5%, whichever is less, plus construction changes.

The State Tax Commission (STC) determines this inflation rate each year. What this tax system has meant for most residents is that if you have not purchased your home in the previous year and have not made any physical additions to your property (like building a garage), your property taxes will not increase by more than the previous year’s inflation rate or 5%, whichever is less.

2. How are assessed values determined?

The Sterling Heights Assessing Office calculates assessed values for all properties in the City in the same manner as they were calculated before Proposal A was enacted. The STC has again mandated that local municipalities use a 2-year sales study in calculating residential assessed values (October 1,2011 to September 30, 2013). Changes in assessed value reflect changes in the market value of property.

3. When will I receive my assessment notice?

The City will mail the 2014 Notice of Assessment, Taxable Valuation, and Property Classification (1019) form to all property owners on Friday February 28, 2014. In the center near the left side of this annual notice there is a new feature that details how the change in taxable value should increase or decrease the 2014 tax bill for all of the residential property owners in the City.

The 2014 March Board of Review (BOR) will be in session from March 17, 2014, until at least March 21, 2014. These 2 3-member committees, made up of City residents, are responsible for hearing appeals of assessment figures, property classification and hardship exemption appeals. It is the responsibility of the BOR members to review the assessments placed on all of the properties that are appealed and to determine whether these values represent the actual true cash value of each specific property. Please see your assessment notice for more information on making an appointment with the 2014 BOR. All property owners that file an appeal to the 2014 March BOR will receive a written response around the first week of June. Residential property owners that are not satisfied with the decision of the BOR will have the right to appeal to the Michigan Tax Tribunal.

Another important issue to address is that the specific sale price of a property will not automatically determine that property’s assessed value in the year following a transfer. The Assessing Office determines a land and building value for all of the properties in the City and annually adjusts these values based on sales that have occurred during each sales study period. Although current law defines a property’s assessed value as the “true cash value” of a property, not every sale price will reflect that property’s actual market value. For example, one would expect that the sale price from parents to one of their children could be less than if they had sold to someone with which they had no prior relationship. That is the reason that the Assessing Office determines assessed values by using accepted mass appraisal techniques and does not reassess properties based on one sales transaction.

4. What will occur after a property changes ownership?

When a property transfers, the following year’s SEV, by statute, becomes that year’s Taxable Value. There is no limit to the change, so the amount of property taxes that were billed to the seller may be much less than the taxes that will be billed to the new owner in the year following the transfer. The Taxable Value of a transferred property will become “capped” again in the year after a transfer and will be limited to inflation or five percent in the following year, and for as long as the property ownership is not transferred again.

It is the responsibility of the buyer in a transfer to file a Property Transfer Affidavit (2766) form with the Assessing Office within 45 days of the property transfer. Blank affidavits are available at the City Assessing Office and on the Department of Treasury website or the City’s website. Department of Treasury

5. What is a principal residence exemption?

If you own and occupy your home as a principal residence, it may be exempt from a portion of local school operating taxes. Your assessment notice will list this percentage near the bottom of the notice. If the percentage is listed as “0” on your assessment notice and you wish to claim an exemption for the current year, a Homeowner’s Principal Residence Exemption Affidavit (2368) form must be completed and filed with the Assessing Office by May 1, 2014.

If you have a Principal Residence Exemption (PRE) on your property and you no longer own and occupy the property as your primary residence, you must file a Request to Rescind Homeowner’s Principal Residence Exemption (2602) form with the Assessing Office. These 2 forms are also available at the Assessing Office and on the Department of Treasury and Sterling Heights websites. Department of Treasury

6. What is a conditional rescission of principal residence exemption?

This form enables a person who has established a new principal residence to also simultaneously retain a Principal Residence Exemption on a property that was previously exempt as the same owner’s principal residence. An owner may receive the PRE on the previous principal residence for up to 3 years if that property is not occupied, is for sale, is not leased and is not used for any type of business or commercial purpose. The Conditional Rescission of Principal Residence Exemption (4640) form must be filed with the Assessor’s office on or before May 1, 2014 to claim the exemption for 2014.

The owner claiming an exemption must annually submit this form on or before December 31 to verify that the property for which the PRE is retained is not occupied, is for sale, is not leased, and is not used for any business or commercial purpose. If the conditional rescission requirements are all met, this form would take the place of STC Form 2602.

▼

Brownfield Redevelopment Authority

Show All Answers

1. What is a Brownfield Redevelopment Authority?

A Brownfield Redevelopment Authority (BRA) provides a major new tool for local governments to use to revitalize brownfields which are abandoned, undeveloped, or underutilized properties not being developed or fully utilized due to environmental contamination.

2. Why is the City involved in Brownfield redevelopment at all?

Our 1st objective is to assist in the remediation of contaminated sites to provide a healthy environment for all of our stakeholders. Our 2nd objective is to use our limited available land to its highest and best use. Our 3rd objective is to protect the property values of all of the property in the City. Contaminated sites tend to be underutilized and reduce the property values of not only the specific site, but surrounding properties as well. By redeveloping sites, we can redirect growth to areas that already have a public infrastructures in place, thus saving the taxpayers millions of dollars in needless future reinvestment.

3. By designating the entire city as Brownfield Redevelopment Zone, are you in fact declaring all properties within the zone contaminated?

No, a Brownfield Redevelopment Zone is used purely for marketing and financing purposes. The declaration of contamination is a site-specific process that requires the property owner, or potential buyer to perform research to determine the presence, or absence, of any potential contamination.

4. Will declaring the City a Brownfield Redevelopment Zone negatively impact my property values?

No, the declaration of a Brownfield Redevelopment Zone will not impact the value of property either in a negative or positive manner. It will make property that is contaminated, or appears to be contaminated, more marketable by providing a financing mechanism to assist in the remediation of that property.

5. How does the TIF (Tax Increment Financing) generally work?

The strategy many communities have adopted is as follows: Company A invests $1 million which generates $10,000 a year in TIF money. They spend $50,000 to remediate a contaminated site. The BRA would return to the company $10,000 each year until the company recovered its investment in the site remediation.

6. Will the capture of Tax Increment Funds negatively impact the school district?

No, schools that are “in formula” will feel no affect in their operating budgets as the state guarantees the per student rate regardless of the local tax dollars received. All debt millages for all public bodies are expressly exempt from TIF capture.

▼

Building

Show All Answers

1. Can all basement windows be glass block or does one have to be vented?

In most cases glass block can be installed in all basement windows, however, it is recommended that at least one vent be installed on each side of the house to provide for cross-ventilation.

2. Does the cost of the permit include inspections?

Inspection fees are included as part of the permit fee.

3. Do you need a permit for a replacement water heater?

Yes., you need a plumbing permit for the installation of a water heater.

4. Do you need a permit for a concrete patio in the backyard?

No, as long as the concrete patio consists of flat concrete poured on grade with no footings. Care should be taken when placing concrete within 18 inches of your property line to ensure drainage is not directed toward your neighbor’s home.

5. Who is responsible for sidewalk in front of the house?

The property owner that abuts the sidewalk in question is responsible for the repair, maintenance, and replacement of that sidewalk.

6. Is a permit required to re-roof my home?

Yes, a permit is required to re-roof your house whether it is a complete tear off and re-roof or just adding a 2nd layer of roofing to an existing roof. It is important to note that only 2 layers of roofing may be applied. If the project is a complete tear off ice and snow shield must be applied to the roof decking. Please refer to the roofing permit brochure for more detailed instruction on roof permits. Building Permits & Inspections Page

7. What is the Ask an Inspector Program?

The Sterling Heights Building Department is now offering appointments where you can meet with an inspector who can help you navigate the code and building permit requirements! 

To schedule an appointment, leave a message on our hotline: 586-446-2404. State what you are interested in discussing, your name, and call back number. One of our inspectors will get back to you to schedule an appointment.

▼

City Clerk

Show All Answers

1. Do I need a new license if the business has changed owners?

Yes, a new license is required if a business has changed owners. Per city ordinance, no licenses may be transferred by the holder to any other person.

2. Does the city of Sterling Heights register home businesses?

No, the City Zoning Ordinance does not include home occupations. However, if you are running a day care center or a group home out of your house, you must call the planning department at (586) 446-2360.

3. Where do I get a C of O (certificate of occupancy) for my business license?

A certificate of occupancy can only be obtained from the Building Department once all inspections have been approved and the building is up to code. The City Clerk’s office requires a copy of the C of O or confirmation from the Building Department that a C of O was issued.

4. How do I file a Freedom of Information Act Request?

The form is available below. FOIA Request (PDF)

▼

Community Relations

Show All Answers

1. What channels is SHTV on?

SHTV is on Comcast Channel 5, Wow! Channel 10 and AT&T U-Verse Channel 99.

2. When is Sterling Heights Magazine mailed to my house?

The Sterling Heights Magazine is mailed to residents three times a year, once in the Spring/Summer, once in the Fall and once in the Winter. Copies of the magazine can be picked up at City Hall and found on the City's website.

Fall 2017 Magazine

3. Does the city print calendars any longer?

No. Due to budget cuts, the city hasn't printed calendars in five years.

4. How can I volunteer for the City of Sterling Heights?

There are many ways to give back to the community. Check out the link below for information on Boards & Committees, Service Clubs, Neighborhood Volunteers and more. Volunteer Opportunities

5. What is the Cultural Exchange?

A much-anticipated event celebrating the City of Sterling Heights' many cultures will take place Friday, March 3, 2017. The City of Sterling Heights and its Ethnic Community Committee will hold its 2017 Cultural Exchange from 6 - 10 p.m. in the Senior Center. The public is encouraged to attend this celebrated event.

The 2017 Cultural Exchange will feature a wide array of ethnic music and dance, cuisine from City restaurateurs and educational cultural displays from area groups and retailers. Cultures represented will include African-American, Bulgarian, Chaldean, Filipino, German, Indian, Italian, Macedonian, Polish, Scottish, Slovakian, Turkish and more. A minimum suggested donation of $1 is requested. Last year's event drew nearly 1,000 people.

6. When is the Memorial Day Parade?

The Memorial Day Parade will be held Monday, May 30, 2022. Festivities start at 9 a.m., the parade starts at 10 a.m.

7. When is Sterlingfest this year?

Sterlingfest 2022 will be held July 28, 29, and 30.

8. How can I get a vendor booth at this year's Sterlingfest?

Vendor applications for artists, musicians, food and restaurants are available on the City's website each spring for that year's festival.

9. How can I be a Sterlingfest sponsor?

Sponsor applications are available on the City's website each spring for that year's festival. Or call Community Relations Director Melanie Davis at (586) 446-2471.

▼

Cross Connection Control Program

Show All Answers

1. Is backflow prevention device testing regulated?

Yes, the State of Michigan Department of Public Health, Administrative Rules for Michigan's Safe Drinking Water Act, Act 399, P.A. 1976 Michigan Plumbing Code 2000, requires water utilities to have comprehensive cross connection control programs for the elimination and prevention of all cross connections. The City of Sterling Heights is required to report to the State of Michigan annually on the status of testing and inspection of the businesses that we serve.

2. Why is it important for water suppliers to prevent backflow?

Backflow into a public water system can contaminate the potable water in that system making the water unfit for consumption. Water suppliers have the responsibility to provide water that is safe for use at all times.

3. What is backsiphonage?

Backsiphonage is a condition created by a loss of pressure in the water distribution system. Water main breaks and firefighting are 2 examples where if the pressure lost is significant, water flow can potentially reverse. This pressure loss can create a suction effect, possibly leading to contaminated water being drawn into the public water system.

4. Can you give an example of a cross connection occurrence?

In Virginia in October 1979, the highly toxic insecticide chlordane entered the water system due to backsiphonage. An extermination company employee left 1 end of a garden hose in a barrel of diluted insecticide and the other connected to an outside spigot. While the water supply system pressure dropped due to repair work, backsiphonage created by the loss of pressure caused the chlordane to be sucked back into the water supply.

5. After receiving a letter, what do I do?

If you receive a letter stating that your cross connection devices are due for testing, you will need to hire a plumber that is Michigan state-certified in cross connections. If part of your system does not pass inspection, you will need to arrange to have the necessary corrections made. Once this is complete, please contact the Water Department at 586-446-2440 to schedule an inspection.

6. Who owns and is responsible for testing and maintenance of the backflow prevention assembly?

Customers are required to maintain their water systems in a manner free of cross connections. If a backflow incident occurs resulting in contamination of the public water supply, the responsible owner or occupant could be held liable for damages.

7. How much will it cost to have my backflow prevention device tested?

It is suggested that more than 1 plumber be contacted in order to get a competitive bid. The customer is responsible for hiring a certified backflow prevention technician to test the backflow prevention assembly. Plumbing contractors who are certified backflow prevention technicians can be found in the business section of the white pages.

8. Is there a general compliance schedule and process?

The backflow prevention assembly must be in compliance with the City’s testing requirements by the date shown on the notification letter. You will receive a follow-up notice after 30 days. A final notice will follow after 60 days.

9. What if I don't comply?

If a customer refuses to cooperate, and does not have the device(s) installed and/or tested, the water service may be terminated until compliance is achieved. Additional costs may be incurred at this point.

▼

Door-to-Door Sales

Show All Answers

1. Do individuals from political and religious groups need a license if they go door-to-door to promote their cause?

No. Simply spreading a message, whether religious or political, is an activity long-protected by the First Amendment. Because these individuals are not trying to sell anything and are not asking for money, it is much more difficult to justify a licensing requirement under the First Amendment, because the potential harm to residents is much lower. However, if these individuals are also seeking donations or they are selling items for fundraising, then yes, they do need to pre-register with the City. The registration requirements are not as restrictive as the licensing requirements for commercial sellers, but because the potential for fraud upon residents is much higher when money is being sought, a pre-registration requirement will be imposed. Residents should ask anyone who is seeking funds to see their City license or registration.

2. Does the City restrict the hours that individuals may solicit?

Yes. They may only solicit between the hours of 9 a.m. - 8 p.m. Standard Time and 9 a.m. - 9 p.m. Daylight Savings Time.

3. What should I do if an individual solicits at my home and ignores the “NO SOLICITORS” or “NO TRESPASSING” sign that I have posted on or near my door?

Remain calm and evaluate the situation. If the person made an innocent mistake, you should point out your sign and send the person away (or don’t answer the door in the first place). If the person seems aggressive or tries to persuade you to continue the conversation, you should lock your doors and contact the Police Department. During your conversation with the individual, try to take good visual notes – the color of the person’s hair, the person’s clothing, the person’s car or vehicle, whether the person was acting on behalf of any particular agency or business, etc. The Police can then check the area and apprehend the individual.

4. What should I do if someone solicits from me, I ask for the person’s license or registration, and the person is not able or is not willing to provide one?

Remain calm, send the individual away, and contact the Police Department to provide a description of the individual.

▼

Fire Department

Show All Answers

1. How Many Fire Stations in Sterling Heights?

5

2. How many fire fighters in Sterling Heights

83

3. Do fire fighters get along with the police officers?

YES, personally and professionally!

▼

Human Resources

Show All Answers

1. Can I submit a resume so that you will notify me when a position is available?

No. Because the City of Sterling Heights hires for so many different positions, it is not possible to continually accept applications for all of them. Applications are only accepted for current vacancies but you can sign up for our free Job Subscription Email Notification Service as identified above.

2. How can I find out about available job opportunities?

Position announcements are posted in the Current Job Openings section of the website. In addition, positions are advertised in the Sunday edition of the Macomb Daily / Source newspapers. When there is a vacancy in a specialized or technical field, every effort is made to reach these applicants through direct mail, various newspapers and trade journals, professional associations, and universities throughout the nation. You may also be notified via email of job openings as they become available by joining the City’s free online Job Subscription Service. When you get to the subscription page simply provide your email address, click the box next to “Job Postings” and click “Submit” to be added to the list.

3. How do I apply for a job with the City of Sterling Heights?

Visit the Hiring Process section below to find out more about how to obtain a job with the City. For additional information, you may also call the Human Resources Office at 586-446-2315.

4. Is there a residency requirement?

All full-time employees, must be reside in one of the following counties during their employment, within six (6) months from their date of hire: Macomb, St. Clair, Lapeer, Oakland, or Wayne.

5. Is the City is an Equal Opportunity Employer?

The City practices nondiscrimination and discourages and prohibits discrimination against any person in recruitment, examination, appointment, training, promotion, retention, discipline, or any other aspect of personnel administration because of political opinions, affiliations, or because of race, religion, color, ethnic origin, marital status, height, weight, disability, or other non-merit factors. Discrimination on the basis of age, gender or physical disability is prohibited except where specific age, gender or physical requirements constitute a bona fide occupation qualification necessary to proper and efficient administration, or where state or federal law specify a minimum age requirement.

6. What is the City of Sterling Heights Civil Service System?

The Civil Service system requires that applicants obtain their jobs through a competitive testing process that may include any combination of a written exam, oral interview, keyboarding test, practical exam, physical agility, psychological, and a rating of past experience and training. Competitive testing determines each person’s qualification for the job, without regard to race, gender, age, disability, political affiliation, national origin, or religious beliefs.

7. What types of fringe benefits does the city offer?

The City offers an attractive salary and benefits package and has been recognized as one of the “Best Places to Work” by Crain’s Detroit Business magazine. The fringe benefits offered include medical, dental, disability and life insurance; pension plan; vacation, sick, and compensatory time; paid holidays, and longevity pay. Specific salary and benefit offerings are dependent on union contract.

8. What types of positions are available?

Positions within the City vary from custodian to librarian to police officer and everything in between.

▼

Human Resources Hiring Process

Show All Answers

1. Is there a filing deadline for applications?

All full-time positions have a specific closing date on the announcement. It is important to note this information when applying in order to submit your application before the deadline. Some part-time positions are “open continuous” meaning applications will be accepted until a sufficient number of applications are received and the position is filled. In either case, it is best to return your application materials as soon as possible.

2. What happens to my application once it is submitted?

The information you provided on the application will be reviewed to determine whether or not you meet the minimum qualifications for the position as specified on the job announcement. Notices are mailed to all applicants indicating the acceptance or rejection of their application. If accepted, you will be notified of the type of test to be administered and the date, time, and location of the test.

3. What is an examination and why do I have to take one?

In accordance with the City’s Civil Service system, the term “examination” refers to the competitive testing process used to rank the applicants for each position. Depending on the position, the testing process may include any combination of a written exam, oral interview, keyboarding test, practical exam, physical agility, psychological, and a rating of past experience and training. Competitive testing determines each person’s qualification for the job, without regard to race, gender, age, disability, political affiliation, national origin, or religious beliefs. All applicants who meet the minimum qualifications are generally scheduled to take the test at the same time. However, a large number of applicants may require more than one testing session. You must appear for the test at the appointed date and time or your application will be disqualified from further consideration. You be notified by mail during each step of the testing process advising you of your status.

4. I passed, now what happens?

After all testing is complete and each successful applicant’s score is calculated, you are placed on an eligibility list in a high to low rank order according to total score. Applicants are notified by mail as to their scores and rank on the list. The eligibility list is generally valid for a 2 year time period. If other vacancies occur before the list expires, the current top 3 applicants again will be considered by the department.

The department director has the right to choose from the top 3 applicants on the eligibility list. If you are in the top 3, and a vacancy occurs, you will be considered for the opening. You may be required to interview with the department director for final selection.

5. Can my rank ever change?

Your rank may change as others on the eligibility list are hired, find other jobs, or lose interest. As a result, it is important to keep the Human Resources Office informed of any address or telephone number change so you may be reached at any time.

6. I did not score high enough to be considered, now what I can do?

You are encouraged to apply for other positions as they become available. Your status on one examination in no way affects applying for other positions.

7. I have been offered a position, what’s next?

You must complete a pre-employment, post offer physical examination and drug test at city expense. You will also be required to complete employment paperwork such as tax, insurance, retirement forms, etc. In addition, you will need to provide acceptable documentation to verify both identity and eligibility for employment in the U.S. as required by federal immigration law.

▼

Library

Show All Answers

1. When are you open?

Please refer to our Hours & Location page for the most up-to-date information. The normal hours of operation and closures are listed.

2. Do you have copy machines?

During this phase of the renovations, there is one copier available on the second floor. Black and white copies are $0.10 per page and color copies are $1 per page. Additional copiers will be available once the renovations have been completed.

3. Do you have a coffee shop?

Coffee, pop, and snack machines are available on the first floor. Snacks and covered beverages are allowed to be eaten in the library.

4. Do you have homebound services?

Yes. Please visit our Home Delivery page for more details.

5. Where are the restrooms and drinking fountains?

During this phase of the renovations, there are restrooms near the temporary entrance and on the second floor. All our drinking fountains are closed due to COVID-19.

6. Can I use my cell phone in the library?

Yes, but please be courteous. Take lengthy conversations outside, set your phone to vibrate, use a quiet tone of voice, and remember that your conversation can be overheard.

7. Do you have the City Council meetings back up information?

No. That information is available on the City’s website.

City Council's Agendas and Minutes Page

8. Do you have a pen, pencil, paper, highlighter, ruler, note cards, paper clips, calculator, and pencil sharpener?

The Friends of the Library have school supply bags available for purchase at the Used, But Sterling Bookstore for $3. Staplers and pencil sharpeners are available to use in the library. Flash drives are available for $9 at the bookstore too.

9. Do you sell City maps?

No, City maps are sold at the City Clerk's Office in City Hall.

10. Do you have a genealogy room?

We have general material on conducting and organizing a genealogy search. However, the Mount Clemens Public Library is the best place to start locally for in-depth genealogy research.

11. Where are the elevators and stairs?

During this phase of the renovations, there is one set of stairs and one elevator available to the public. Both are straight ahead and to the right of the temporary entrance.

12. Do you have a public phone?

There are no public phones on the City’s property.

13. Do you have a quiet study area?

Due to renovations and the threat of COVID-19, extended study sessions are prohibited. Private study rooms will be available on the second floor once the renovations have been completed.

14. Do you have a fax machine?

Yes, we have a free scanner/fax machine on the second floor.

15. Do you have a typewriter?

No, please see the librarian for a list of libraries that have public typewriters.

16. Do you have vending machines?

Yes, but food and beverages are prohibited due to COVID-19. Once restrictions have lessens, coffee, pop, and water will be available at vending machines near the public elevator.

17. What libraries are on MiLibraryCard?

Click here to see a list of libraries participating in MiLibraryCard. Cardholders should have the MiLibraryCard sticker applied at their home library.

Participating Libraries List

18. Who are the Friends of the Library?

The Friends of the Library, organized in 1976, is a volunteer nonprofit group dedicated to enhancing and improving library service for our community.

Friends of the Library Page

19. Where is the used book sale?

The Friends' Used, But Sterling Bookstore is on the north side of the library near the stairs.

20. We would like to donate money to the library. How do we go about gifting the library?

Donations are accepted in a number of ways. Please see the Memorial Gift Form available at all service desks or contact Library Administration at 586-446-2640 for further information.

Donations Page

21. Do you sell your books or order them for patrons?

The library weeds materials after they have been heavily used or outdated. On occasion, we offer them to our bookstore for resale. We do not order books for personal purchase. Online sellers and local bookstores will assist you with that request.

22. How do I find out about events and services throughout the year?

The best place is through our online programming calendar. You can also find out about our events through the City magazine and handouts available in the library.

Schedule of Events

23. My child would like to volunteer for service. Is it possible?

Visit the City’s website to locate volunteer opportunities. The City will forward the information to us if the volunteer notes they would like to volunteer at the library. We will keep their information on file for upcoming projects or events where assistance is needed.

24. Do you need to register for the library’s programs?

Due to COVID-19, all of our programs require registration. You can register for events through our online programming calendar or by calling the library at 586-446-2640.

Schedule of Events Page

25. Do you have a Public Announcement (PA) system?

Yes. Our PA system is used to announce closings, weather alerts, and special programs. In case of an emergency, the librarian in charge will authorize use of the PA system to page a user.

26. Can I book your programming center or conference room?

Due to ongoing renovations, the programming center and the conference room are not available. Once the renovations have been completed, nonprofit organizations may use the programming center and conference room. Please call 586-446-2640 for more information.

27. Does the library accept donations of materials?

Yes, donated items may be brought to the Used, But Sterling Bookstore during it's normal hours of operation.

28. Can I get a receipt for my donation to the library?

The library does not place a monetary value on donations. A receipt for the number of items donated is available at the Circulation desk or in the Friends Bookstore.

29. Does the library offer tours for groups or classes?

Potentially. Please call (586) 446-2640 to discuss the type of tour you would like to have.

30. Do you proctor exams?

No, the Adult Services reference desk has a list of local libraries that do provide this service free of charge.

▼

Library Check-In & Check-Out Information

Show All Answers

1. Does the library have a self check-out computer?

No, the library does not have computers available for check out.

2. I’m going on vacation and don’t want to lose my place on the hold list. What can I do?

Patrons can suspend their holds or have a librarian do it for them. For more information, contact the Circulation Services at 586-446-2665.

3. Any charge to check out videos or DVDs?

No, there is no charge to check out videos or DVDs.

4. How are residents notified if they have overdue materials?

Residents are notified by email or phone. Residents with email addresses in their library account are also notified before items are due.

5. Can I place a hold from home?

Yes, instructions are available at all service desks.

6. How long do I have to pick up my holds?

You have 7 days to pick up a hold.

7. How can I find out what I have on hold?

You can check your patron record through the library website. You will need your Personal Identification Number (PIN). Please see a staff member at the Circulation desk about getting a PIN. You must show valid identification.

8. Can I get a book if it is not on the computer?

Yes, we can usually interloan from any library in Michigan.

9. Where are books held?

Books are normally held on the self-serve hold shelves along the wall behind the first information desk you see when you enter the library.

10. How do I get a library card?

You need to fill out an application and show your driver's license with current address. Residents of Sterling Heights are eligible for library cards.

11. Can my children get library cards?

Yes. In order to receive a card, minors under the age of 18 must be present and have a parent or legal guardian with them who will fill out an application and show a driver’s license.

12. How much is a replacement library card?

A replacement library card is $3.

13. I forgot my card. Can I still check out books?

You can check out 3 items, 3 times a year with proper identification.

14. Are there any limits on the number of items you can check out?

There is a limit of 10 for DVDs, 10 audiobooks, and 10 music CDs.

15. Where can I use my card?

You can use your card at any library in Macomb County. You may also use your card at the Harper Woods and Troy libraries. If you have a MiLibraryCard sticker on the back of your card, you can use your card for print materials at any MiLibraryCard library in Michigan.

16. How and where can we return materials?

Our outside and curbside drop boxes are open 24 hours a day. You may also return materials at the checkout desk and in the lobby when we are open. All our materials may be returned to other public libraries in Macomb County, plus Troy Public Library and Harper Woods. We accept most materials from other public libraries in Macomb County, Troy, and Harper Woods.

17. Can I renew my materials?

Yes, there are a number of ways to do this. You can renew your items 24 hours a day by logging into your online account or using our automated phone renewal system at 586-203-8725. Both services require your library card number and PIN. You can also renew in person at the checkout desk, or you can call the library Monday through Saturday during business hours. Sterling Heights materials can be renewed twice, and only if no one has the items on hold.

18. How much are fines and where can I pay them?

Fines are $0.25 per day per item up to a maximum of $5 for paperbacks and $15 for hardcover books and audiovisuals. Fines can be paid at the Circulation desk, by mail, or at any other library in the Suburban Library Cooperative. We accept cash, check or credit (Discover, MasterCard, and Visa).

19. Do we have a grace period for fines?

There is no grace period for fines.

20. I'm going on vacation and would like my books checked out for a longer period. What can I do?

The library does provide up to 6 weeks for extended loans. Please see the Circulation desk for assistance.

▼

Library Collections

Show All Answers

1. Do you have movies or feature films?

We have nonfiction or educational videos and DVDs, a selection of award-winning and popular feature films on DVD, and a selection of award-winning television shows on DVD.

2. Do you have books on CD?

Yes, collections are located on the 1st floor, both in Adult Services and Youth Services.

3. Do you have downloadable materials?

Yes, we are a member of the Midwest Collaborative for Library Services which includes downloadable eBooks and audiobooks. We also provide eBooks (not downloadable) through eBooks on Ebscohost. To use Ebscohost, an account must be created in the library.

4. Do you have out-of-state newspapers?

Yes, we have New York Times, Chicago Tribune, and Washington Post Sunday editions. Our magazines and newspapers are listed in the Sterling Heights Public Library’s Periodical Directory located at the reference and information desks.

5. Do you have census films?

We have census film for Macomb County 1820 - 1930. Census pages can also be viewed and searched using Ancestry Library Edition, an online database, and Heritage Quest, an online database that can also be used from home.

6. Do you carry tax forms?

Yes, basic forms are available from mid-January to mid-April. The library also has reproducible forms. We may obtain other Michigan, out-of-state, and U.S. forms for you.

7. Do you have college financial aid forms?

No, however, you may find it through FAFSA website. FAFSA Filing Options Website

8. Can newspapers be checked out?

Newspapers may not be checked out.

9. Where are the adult new books / bestsellers?

New books / bestsellers are on the 1st floor close to the front door.

10. Do you have ValueLine?

Yes, it is located at the reference desk on the 2nd floor.

11. Do you have a Bresser’s?

The library has Bresser's for Macomb County.

12. Is Christian fiction in a separate area?

No, only mystery, western, and science fiction genres are in separate collections. These classifications also apply to large print. In Youth Services, genres are identified by special label stickers for fantasy, mystery, science fiction, horror, adventure, classics, and more.

13. Are there circulating puppets or toys in your library?

We have educational puzzles, toys, and puppets, but they are for library in-house use only.

14. here can I locate the Newberry and Caldecott winners?

The Youth Services area has the complete set of award winning titles available for in-house use. We also have additional copies for circulation in their appropriate call number areas.

▼

Library Computer & Internet Use

Show All Answers

1. Is there a time limit on the computers?

There is a maximum of 4 hours of use per day on the computers in the Youth Services area with 1 hour sessions on all but 1 station and no limit on the other computers in the library. The express stations are allotted 15-minute sessions.

2. Do you have any children’s game computers?

Yes, there are 3 game computers in Youth Services.

3. Can I take my files home with me?

Yes, users may download to flash / jump drives. Users can purchase flash drives for $9 at the Circulation desk.

4. Can you download from your computers?

Yes, users may download to flash / jump drives. Users can purchase flash drives for $9 at the Circulation desk.

5. Do you offer free Internet access from home?

No, we do not offer free Internet access from home.

6. Can I plug in my laptop?

Yes, there are study tables and power outlets available on the 1st and 2nd floors. Wireless access is also available.

7. Do you offer Internet classes?

Yes, a schedule is in the Sterling Heights city magazine and at service desks. Schedule of Events Page

8. Do you have any computer software to check out?

The Sterling Heights Library does not provide any computer software for check out.

9. Do you have computers with word processing or resume makers?

Yes, all computers, except catalog-only computers, have Microsoft Office applications. We do not have resume-specific software. Patrons can use Resume Wizard in Word or download templates from Office online. Learning Express, an online database, also has resume software that can be accessed on library computers using the icon.

10. Can I access my email from the library?

Yes, email is available from both the filtered and unfiltered computers with the exception of the online catalog computers.

11. Can I use chat or messenger on the Internet computers?

You may use these chat programs on library computers.

▼

Library Public Computers

Show All Answers

1. How long can I use the computer?

Session length depends on location. There are 3 categories: filtered, unfiltered (you must be 18 years of age), and word processing. If no one is waiting for a computer, there is no limit on the number of sessions and no time limit on the adult computers. The youth computers can be used for a maximum of 4 hours per day.

2. What if I need more time?

Sessions can be extended in 20 minute increments, if no one is waiting for the computer. Follow the prompts on the computer screen to extend sessions.

3. How will I know when my time is up?

A clock bar appears when you log on. It gives the time remaining in the session. Warnings that the session is ending begin to appear 15 minutes before time is up. If you are using word processing software, we suggest you save often and bring a flash drive to save your work. If needed, flash drives are available at the circulation desk for $9.

4. If I leave the computer to look for a book, will my session be timed out?

You can lock the computer by clicking on the lock button on the clock bar and entering a password of your choosing. The clock will continue to count down, but you will not be timed out until the end of the session is reached. If you don't lock the computer, someone else could use your remaining time.

5. What do I do when I'm finished with my session?

Log out by clicking on the end session button.

6. Does the library monitor what sites I visit on the Internet?

No, there is no record kept of what sites you visit. The software simply says the computer is free or in use. When you click on the done button, the session is cleared.

7. What do I do if all the computers are in use?

If all the computers are being used, you may get on the waiting list by giving your library card number to the librarian at the 2nd floor Information Desk.

▼

Online Police Reports

Show All Answers

1. What do I do if online incident reporting is not right for me?

If your incident is an emergency, call 911. If non-emergency, call 586-446-2800.

2. What if this happened in another town? Can I file a report using this online police citizen reporting system?

No if a crime took place outside of the City of Sterling Heights, please call the police department of that city.

3. What is a known suspect?

A known suspect is when you or someone else knows the person or where to find the person who committed the crime or the license plate number of the vehicle the suspect(s) were in.

4. What is a witness?

A witness is someone who actually observed the incident occur that you are trying to report.

5. What are the geographical boundaries of the City of Sterling Heights?

The City contains 36 square miles and is located north of 14 Mile Road, east of Dequindre, west of Hayes and south of Hall Road (M 59). Although exceptions exist due to some bordering communities (i.e., the City of Utica). You may contact the Sterling Heights Police Department at 586-446-2800 to assist you if you are still unsure.

▼

Parks and Recreation

Show All Answers

1. Where is the Recreation Center?

40620 Utica Road
Sterling Heights, MI 48313

2. What are the office hours at the Recreation Center?

8:30 to 5:00 Monday through Friday

3. What is the main phone number for Parks and Recreation?

586-446-2700

▼

Plowz&Mowz

Show All Answers

1. How do I sign up?

To sign up, please download the PLOWZ & MOWZ free app from the iTunes App Store or Google Play Store, and enter your information into the app. If you do not own a smartphone or tablet, we now offer the convenience of Online Ordering!

2. Do I have to contract with Plowz & Mowz for the entire season?

Nope! Jobs are ordered as needed. We do offer a weekly or bi-weekly recurring option for Mowz that allows orders to be placed automatically, but that is entirely optional and can be cancelled at any point penalty-free.

3. Can I order Plowz® or Mowz® for a relative or friend? What if I own multiple properties?

Yes! You can enter multiple addresses into the app. Tap the little pencil icon next to your first address, then press the “+” button to add a new address. When you schedule your next plow, tap the little pencil icon again and highlight the home address you want to service.

4. What happens in the event of inclement weather?

If it rains, we tell our providers to push the job back to the next day. We don’t want our providers to damage your property, their equipment, or to put safety at risk. We will contact you if the provider is delayed because of inclement weather. Plowz providers are expected to continue service during severe snow storms though there may be delays if there are travel restrictions in the area.

5. What is the cost for service for a typical driveway?

Plowz & Mowz is excited to offer residents of Sterling Heights clearance of their driveways and sidewalks starting at $35 for a 1-2 car long driveway that is one car width wide. We do increase the price by $10 every two car lengths as well as an additional $10 per car width.

6. What is the cost for service for a typical yard?

Pricing starts at approximately $30 but varies based on the size of the lawn and the length of the grass.

7. How is the price determined?

Pricing is determined by a number of factors, including but not limited to: how long and wide your driveway is, and in exceptional snow events, the depth of the snow.

8. Will I know the cost up front?

Yes, absolutely! Before you tap the submit button to schedule a plow, you will see the price of the job in the app, and you can choose whether to proceed or not.

9. What is the typical response time upon placing a request for service?

For Mowz, our providers are expected to show to an appointment on the date scheduled (weather permitting.)

For Plowz, we offer three options:
- ASAP: Response time typically within two hours.
- Tomorrow AM: Providers are asked to complete jobs before 6 AM
- Tomorrow PM: Providers are asked to complete jobs before 4 PM

10. Can I get a price for my property before I actually need service?

Yes, you can get a quote at any time prior to payment.

11. What does Plowz & Mowz™ service include?

For Plowz®, we are offering Sterling Heights residents basic snow plowing of a driveway with snow removal from their sidewalks and walkways included in the pricing.

12. Does Plowz® service street parking, parking lots, alleyways, sidewalks, walkways, etc?

Unfortunately, Plowz service doesn’t cover street parking, alley ways, parking lots, etc. (Sterling Heights residents will have their walkways and sidewalks included in their price/service.) We’re constantly looking for ways to expand and improve our services and may be including these in the future but we do not offer these services at this time. Please take this into consideration when placing your Plowz order.

13. How are providers chosen/evaluated?

We require all of our providers to have commercial grade equipment and General Liability insurance in the event of an accident. We don’t want unqualified companies plowing your driveway.

14. If I’m not home, how will I know my job is completed?

Once a job is completed, the provider will take a photograph of the completed work and send it to you. You will receive notification from the app on your phone to view the picture.

15. If I order a Plowz, should I stake my driveway?

Yes. This will help the provider locate your driveway. These snow stakes will also prevent damage to your lawn. If you do not stake your driveway, we are not liable for property damage.

16. When and how will I be charged?

When you order service, you will see the job cost posted to your bank account or credit card. This is ONLY a HOLD. You will not actually be charged until the job is complete and you have received photo confirmation.

17. How long will it take a provider to get to my house?

We average a two hour response time upon placement of an order, but this is likely to vary based how busy the providers are and how long it takes to complete the jobs.

18. Can I cancel service once an order has been placed?

Yes, but a cancellation fee will be applied if the job has already been assigned to a provider. If the job hasn’t been claimed yet, there won’t be any charge.

▼

Top FAQ

Show All Answers

1. Where can I get information on the water consumption history for my account?

The City is now offering an online service where customers can view their account history on the web. A consumption history graph for the last 12 bills can be viewed. Customers should access the Online Services prompt – Water Bill Review and Payments. At the Utility Account Inquiry screen, the customer will type in their service street address and utility account number. On the next series of screens click on the following links as they appear in the following order: manage bills, services and consumption, and view consumption. Water Bill Review & Payment

2. What are the geographical boundaries of the City of Sterling Heights?

The City contains 36 square miles and is located north of 14 Mile Road, east of Dequindre, west of Hayes and south of Hall Road (M 59). Although exceptions exist due to some bordering communities (i.e., the City of Utica). You may contact the Sterling Heights Police Department at 586-446-2800 to assist you if you are still unsure.

3. How can I volunteer for the City of Sterling Heights?

Click on the Volunteer Opportunities button for more information.

4. Who is responsible for sidewalk in front of the house?

The property owner that abuts the sidewalk in question is responsible for the repair, maintenance, and replacement of that sidewalk.

5. Is council-manager form of government used only in certain kinds of cities?

No. More than 3,400 cities operate under this form.

6. How can I find out about available job opportunities?

Position announcements are posted in the Current Job Openings section of the website. In addition, positions are advertised in the Sunday edition of the Macomb Daily / Source newspapers. When there is a vacancy in a specialized or technical field, every effort is made to reach these applicants through direct mail, various newspapers and trade journals, professional associations, and universities throughout the nation. You may also be notified via email of job openings as they become available by joining the City’s free online Job Subscription Service. When you get to the subscription page (accessible by clicking here), simply provide your email address, click the box next to “Job Postings” and click “Submit” to be added to the list.

▼

Water & Sewer Billing

Show All Answers

1. How is water and sewer service funded in Sterling Heights?

City water and sewer utilities are self-supporting and receive no tax dollars – the only funding we receive is from water and wastewater rates you pay. Your payment ensures our ability to deliver high quality, reliable water in a manner that values our environment, community, and sustains the resources entrusted to our care.

Water Bill Review & Payment

2. What are the costs associated with water and sewer service?

Our rates are based on the cost to purchase our high-quality drinking water from Great Lakes Water Authority and then deliver it to you. On the wastewater side, our rates are based on the cost to collect, and send it to Macomb County for treatment; ultimately returning clean water to the environment. By law, what we charge customers must equal the costs to provide the service. The City cannot generate a profit from water and sewer rates.

3. What are the reasons for the recent rate structure change?

The three main reasons are the increasing costs to purchase water from GLWA and to treat water by Macomb County. Later this year, GLWA and Macomb County will raise their rates we pay by 2.0% and 3.5%, respectively. These increases must be passed along to our customers. Second, is the investments we are making to modernize our systems. This includes $27 million in investments to provide automated meter reading and make major pipe replacements.

Online Payment Help Page

4. How did the City come up with the new rate structure and why?

Last year we reviewed how we charge for water service to ensure we will continue to cover increasing costs, investments, and to ensure equity across all customers. Our rate study analyzed both the rate structure, (how customers are charged for service) and the rates (the amount you pay per unit of water and for wastewater service). The goal was to update the structure to: 

• Improve overall rate equity
• Continue to charge low water and sewer rates
• Support a financially strong system that delivers high-quality water today and in the future

5. What are the features of the new rate structure for water and sewer service?

The results of the rate study allowed us to design a rate structure that has lower variable rates, no minimum usage charge, and a change to the sewer rate based on average winter consumption. In addition, the new rate structure discourages wasteful water usage.

6. What are the benefits to the customer of the rate changes?

The benefits of the water and sewer rate changes include:

• Low water users will experience a decrease with no minimum fee.
• Snow Birds will no longer pay for minimum usage when they are away.
• The new structure eliminates the irrigation penalty because sewer charges are no longer tied to summer water usage volumes.
• Encourages outdoor watering.
• Increases equity in the system.
• Incentivizes customers to use water wisely, such as smart irrigation and irrigation during off-peak hours.
• Lowers costs when water is used during non-peak hours.

7. How do water and sewer rates in Sterling Heights compare to other cities in Macomb County?

Our water and sewer services are a great value to our customers – about a penny per gallon. Residential monthly water and sewer bills for fiscal year 2020/21 in the City averaged $64, and were lowest among 11 others surveyed in Macomb County.

8. Where is my water meter? Isn’t it that plastic box on the outside of my house?

Your actual water meter is usually located in the basement. The plastic box on the outside of the house is a remote reader. This remote reader is wired to the meter in the basement. Monthly, the Department of Public Works gets meter readings via the remote, which is how we can accurately bill and is the reason why meter readers don’t knock on your door every month asking to come inside to read your water meter.

9. My consumption is high. Could the meter be running fast, or was there an error in the reading?

Water meters are specifically engineered to prevent accelerated readings. In fact, as they wear out they will register zero consumption which then alerts the Department of Public Works crews to contact the customer and inspect the meter for potential replacement.

Since the meter readings are obtained from the remote reader located outside the house, the potential for a misread exists if there is a problem with the hard wiring to the water meter in the basement or with the remote reading devices. Misreads are extremely rare. The letter “A” following the “Current Read” on your bill indicates an actual read. To verify the reading shown on your bill, compare it to the reading on your water meter in the basement. The reading that you take (first 4 digits reading left to right) should be greater than the “Current Read” from the bill. If you subtract the bill’s “Current Read” amount from the reading you took, it will measure the amount of water consumed since the end date of the “Service Period” also shown on the bill.

10. How will automated meter reading benefit customers?

Automated meter reading will enable us to transition to monthly billing in 2022. This will help customers plan and manage their water use better; and when the full installation of new meters is completed in two years, customers will be able to track usage  by mobile phone app. The app will also allow customers to set leak alerts and excessive usage alerts so they can address them as they happen.

Lawn and Landscape Irrigation Tips

11. How can I expect my bill to change as a result of the new rate structure?

We estimate that for the average residential customer, these rate changes will smooth out seasonal fluctuations and result in an average bill of $65 per month, assuming some summer irrigation use. Compare that to average bills in Lansing, which average $106/month.

12. How do water and sewer bills compare to other household utility costs?

Water and sewer bills are among the lowest of household utility bills. 

• Electricity is $110
• Natural gas is $72
• Cable TV $85
• Water $65
• Internet $60

13. How much does it cost to perform basic water-using activities in my home?

For context, here are some common water use activities and their approximate costs:

• A typical bath uses 42 gallons and costs about 40 cents
• A typical shower uses 17 gallons and costs about 10 cents
• Running the dishwasher uses six gallons and costs about 7 cents
• Flushing the toilet uses between 1.5 5 gallons and costs between 2-5 cents
• Watering the average-sized lawn every-other-day for an hour uses 32,400 gallons every three months and costs about $360, total or $4 per day
• A dripping faucet or running toilet can use the same amount of water and also cost $4 per day

14. What happens if I don’t pay my water bill? Will my water be shut off?

The city of Sterling Heights will not shut water off for non-payment. If a current bill is not paid by the due date, a one-time late fee of 6% of the charges is added to the account. Any bills that become 179 days past due are removed from the water account and put on the property taxes with an additional 17% penalty assessed for this action.

15. I’m selling my house and have been told that I need to get a final water bill. How do I go about this?

The resident needs to determine if they are supposed to pay their bill through the date of closing or when they turn the keys over, as listed in the purchase agreement of the house. Immediately prior to that date, the resident should read the 8-digit number off the water meter (usually the meter is located in the basement of the house). Phone in the reading to water billing (586-446-2320), who will provide a bill which can be picked up and paid or faxed to the title company/realtor handling the sale. Please allow 48 hours for final bill to be prepared.

16. My water bill is much higher than normal. Why?

A majority of high water bills are due to toilets that are leaking. Toilet leaks are often inaudible. Other things to check for are leaks in sprinkler systems, sump pumps that have water back-up systems, and dripping faucets.

 It is important to determine and correct the problem because wasted water results in high bills. One way to check if you have a problem is to write down the eight-digit number off the water meter (usually located in the basement of the house) before you go to bed at night. The following morning, go to the water meter and compare the readings. If the meter has moved while you were sleeping, that indicates something is using water. A more immediate check involves the red dial on the water meter. When the dial is spinning, water is going through the meter. The red dial should be still when there is no water usage.

17. My neighbors have the same number of people and water their lawn as much as I do. How come my bill is higher?

During the monthly billing period, it is impossible to expect your water bill to be identical to your neighbor’s. Simply put, peoples’ habits on water usage are different. Your neighbor may set the timer on their sprinkler system to water ten minutes less a day than you. They may have low-flow toilets in their house, which use 1.8 gallons of water per flush compared to your 3.6 gallon toilet. The water meter in your home is the actual gauge of how much water is used in the home.

18. Where can I get information on the water consumption history for my account?

The City is now offering an online service where customers can view their account history on the web. A consumption history graph for the last twelve bills can be viewed. Customers should select the “Make a Payment” option on the front page of the City's website, then select "Water and Sewer Utility Bills," then "Make a Payment Here." At the Utility Account Inquiry screen, the customer will type in their service street address and utility account number.

19. If I pay my water bill online with my credit card, are there any additional credit card processing fees that I have to pay?

Customers paying water bills online do not have to pay any processing fee for the transaction. The credit card processing costs are absorbed by the City for water bills.

20. I tried to make a payment online, but was denied access to the payment screen. What should I do now?

There are a number of things that could have prevented a customer from making a payment. They are listed in order of most common occurrence as follows:

• Failure to have an updated browser. Customers who have very old browsers are unable to utilize the pay online service. Using a newer version of Microsoft Internet Explorer or equivalent will solve that problem
• Having an updated browser but not having the “browser settings” for the SSL protocol. The SSL protocol setting is needed to access the pay online service
• Encountering a corporate firewall. Many customers try to pay online during the day from their work location during lunch time for example. The entity that they work for may have a corporate firewall setting that prevents them from making any payments online
• Pop-Up blocking software that you are running is preventing the opening of the additional window necessary to link to the external website. You may be able to disable the Pop-Up blocker through a setting within your browser’s own options menu

21. What are the most significant ways to eliminate excessive water consumption?

The two most important areas for customers to analyze are lawn/landscape irrigation practices and the home maintenance routines, which are aimed at preventing toilet and faucet leaks.

Tips for efficient lawn and landscape irrigation are as follows:

• To minimize evaporation, water lawns between midnight and 5 a.m. during the hottest summer months.
• Utilize sprinkler rain shutoff devices to avoid unnecessary watering.
• Review sprinkler manufacturer specifications for gallons per minute usage in order to establish irrigation guidelines within your household budget for water consumption.
• Irrigate lawns for a maximum of 20 minutes per zone every other day during drought periods and much less for landscape beds. Frequent over watering can actually be detrimental to your lawn and landscapes.
• Be observant for breaks in underground lines or sprinkler heads that may contribute to a system leak.
• Mow your grass at a height of approximately three inches or higher and use a mulching blade so that the clippings act as a natural fertilizer and also hold in moisture.
• Use a larger part of your yard for landscape beds as opposed to lawn area. Landscape beds require far less irrigation than lawns.
• Use plenty of mulch in your landscape beds to hold in moisture and plant deep-rooted flowers and shrubs that are more drought resistant.
• Follow the voluntary odd-even date watering system. Residents with odd numbered addresses are asked to water outdoors only on the odd numbered calendar dates, while homeowners with even numbered addresses should limit outdoor water use to even numbered calendar dates. Use the last number in your address to determine if you have an even or odd numbered address. Water during the non-peak hours of midnight through 5 a.m.

22. What are some useful home maintenance ideas?

• Periodically inspect the flush valve and overflow valve in all the toilets. A test is done by placing a few drops of food coloring into the tank and waiting approximately 25 minutes, without flushing the toilet. If you see the food coloring seep into the bowl, a toilet leak is confirmed. Sometimes a “shimmer” on the surface of the toilet bowl water will be evident and is another way to confirm that there is a leak
• The flush valve or “flapper” located in the bottom of the toilet tank will eventually wear out and require replacement. Upon replacing the flapper, be sure to have it properly seat against the contact at the bottom of the tank
• Check the overflow valve for the correct water level in the tank by removing the tank lid and verifying that the water level is approximately one inch below the overflow valve. Always make sure that the water in the tank is not running into the overflow tube. Normally, the arm of the ball float can be adjusted in order to bring the water level to the desired height. Check the positioning of the refill tube in relation to the overflow tube to ensure that there is no siphoning effect when the tank is refilling
• During remodeling or toilet replacement consider the use of 1.8-gallon low flow toilets, which use approximately half the water per flush compared to the conventional types
• Install aerators on water faucets and showerheads
• Purchase water efficient washing machines and dishwashers and operate with only full loads
• Routinely inspect water back-up sump pumps and repair dripping faucets
• Inspect the furnace humidifier overflow valve for excessive water flow (if equipped)